Terms of Use

01Who we are

ARC ("ARC", "we", "us") is a brand operated by [COMPANY LEGAL NAME], registered in [COUNTRY] under number [REGISTRATION NUMBER], with its address at [REGISTERED ADDRESS]. You can reach us at [email protected].

02Scope of these terms

These Terms of Use apply to your use of this website and to any ARC account, dashboard, CRM, course platform, community or app we give you access to (together, the "Platform").

Our paid services (ARC Sites, ARC CRM, ARC Community and related brand, content and operations work) are provided under a separate proposal, order form or service agreement (the "Service Agreement"). If the Service Agreement and these terms conflict, the Service Agreement prevails.

03Using the website

You may browse and share this website for lawful purposes. Search engines and AI assistants may crawl and index public pages as described in our robots.txt. You must not:

• interfere with the security or availability of the website or Platform, or try to access areas you are not authorised to use;
• upload malware, run automated traffic designed to overload our systems, or bypass rate limits;
• copy our design, software or templates to build a competing product;
• use the website to send unlawful, misleading or infringing content.

04Accounts and access

If we create an account for you or your team, you must give accurate information, keep your login details confidential and tell us promptly about any unauthorised use. You are responsible for activity under your accounts, including activity by staff or contractors you invite.

05Services, fees and payment

Scope, deliverables, timelines and fees are set out in your Service Agreement. Unless stated otherwise there:

• fees are billed [MONTHLY/IN ADVANCE] in [CURRENCY] and exclude applicable taxes;
• invoices are due within [NUMBER] days;
• we may pause work or access to the Platform if payment is more than [NUMBER] days late, after giving you notice;
• third-party costs you approve (for example ad spend, app store fees or software licences) are paid by you.

06Your content and your clients' data

You keep ownership of everything you provide or create through the Platform: your content, programs, videos, brand assets, client lists and client data ("Your Content"). You give ARC a limited licence to host, copy, adapt and display Your Content only to provide the services to you.

When we store or process personal data about your clients on your behalf (for example in ARC CRM, your course platform or your app), you are the controller and ARC acts as your processor under our Data Processing Agreement. You are responsible for having a lawful basis and giving your clients the information required by law, including your own privacy notice.

07Coaching and health disclaimer

ARC provides business, marketing, technology and operations services. We do not provide medical, fitness, nutrition or health advice, and we do not supervise training. You remain solely responsible for the coaching you deliver, for holding the qualifications, insurance and licences your activity requires, and for the safety of your clients. Content we help you publish must not make health claims you cannot support.

08No guaranteed results

We work to grow your audience, leads, clients and retention, but results depend on many factors outside our control, such as your offer, pricing, market, platform algorithms and the work you put in. Unless a Service Agreement says otherwise in writing, we do not guarantee any specific number of followers, leads, clients or revenue.

09Intellectual property

The ARC name, logo, website, software, Platform, templates and know-how belong to [COMPANY LEGAL NAME] or its licensors. Ownership of custom deliverables made for you (such as your website design, brand identity or app design) transfers to you as set out in the Service Agreement, once the related fees are paid. Our underlying code, components and templates remain ours, and you receive a licence to use them as part of your deliverables.

Unless you tell us otherwise in writing, we may show non-confidential work we made for you in our portfolio.

10Third-party services and content

The website and Platform rely on third-party services, for example hosting, payment processors, scheduling tools, messaging providers, app stores and social platforms. Their own terms apply to your use of them, and we are not responsible for their availability or actions. Some photos on this website are provided under the Unsplash licence.

11Community and app rules

Anyone using a community, course platform or app we run for a coach must not post content that is unlawful, harassing, hateful, sexually explicit, infringing or dangerous, including unsafe training or dieting advice. The coach and ARC may remove content and suspend accounts that break these rules.

12Availability and changes to the Platform

We aim to keep the website and Platform available and secure, but we do not promise uninterrupted access. We may improve, change or retire features. If a change materially reduces a service you pay for, we will tell you in advance and work with you on an alternative.

13Disclaimers

Except as expressly stated in a Service Agreement, the website and Platform are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.

14Limitation of liability

To the extent permitted by law, ARC is not liable for indirect or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability arising from the website, the Platform or the services is limited to the fees you paid ARC in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including for fraud, gross negligence or wilful misconduct, or your rights as a consumer.

15Indemnity

You agree to indemnify ARC against claims by third parties arising from Your Content, the coaching services you provide, or your breach of these terms or of the law, except to the extent the claim is caused by ARC.

16Suspension and termination

You may stop using the website at any time. Termination of paid services follows the notice periods in your Service Agreement. We may suspend access if you seriously breach these terms or the law. On termination we will, at your request, return or export Your Content in a common format within [NUMBER] days, and then delete it unless the law requires us to keep it.

17Governing law and disputes

These terms are governed by the laws of [JURISDICTION]. The courts of [CITY, COUNTRY] have jurisdiction, without prejudice to any mandatory consumer protection rights you have in your country of residence. Before going to court, both sides agree to try to resolve the dispute in good faith for 30 days.

18Changes to these terms

We may update these terms. The "Last updated" date shows the latest version. If a change materially affects you, we will tell you by email or in the Platform before it takes effect.

19Contact

Questions about these terms: [email protected], or write to [COMPANY LEGAL NAME], [REGISTERED ADDRESS].

This document is a template prepared for ARC and must be reviewed by a qualified lawyer before publication. Replace every highlighted placeholder in brackets.